Terms & Conditions

Installation Work

a) All electrical installation work will comply with BS7671: 2018 Amd 2 and any amendments in force at the time of the works. Compliance includes providing appropriate certification or reports to the client for their records upon completion.
b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
c) Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found necessary to bring the existing installation up to standard will be at additional cost. The client will be informed of these costs through a written estimate or verbal agreement, and work will pause until explicit approval is received from the client.
d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipped direct or housed in trunking/conduit. Any additional costs for trunking/conduit will be clearly communicated to the client.
e) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service. Best efforts will be made to avoid damaging them and to refit them to an acceptable standard. However, it is advised that employing a specialist fitter may be prudent, at the client’s cost, to ensure a professional re-fit. The client will be informed of any potential risks or limitations associated with lifting and re-laying flooring prior to work commencing.
f) Where agreed beforehand and at an extra charge, chases to walls, etc., will be re-filled to 2mm below plaster finish depth. However, the final finishing of skim coat plaster and final decoration is excluded from the quoted work.
g) All endeavors will be made to undertake installation work to a clean standard, using dust sheets and vacuum cleaning equipment as necessary. However, dust is inevitable, and it may be necessary to hire a professional cleaner at the client’s discretion and cost.
h) Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge.
i) For property rewires, the property must not be inhabited without prior agreement to ensure the safety and efficiency of the installation work.

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Exclusions

a) Clearing and/or moving of furniture and other items blocking access to work areas is the responsibility of the client and is not included in the quoted costs. If access is not provided, delays or additional charges may apply.
b) Builders' work (e.g., creating holes larger than 50mm diameter, constructing support structures, etc.) is not included unless explicitly stated in sections 1d, 1e, and 1f above. Any builders' work required will either need to be arranged by the client or quoted separately if requested.
c) Re-decoration and final making good (e.g., painting, wallpapering) are excluded from quoted costs unless specifically detailed as included in the scope of work. This aligns with exclusions for final finishing outlined in section 1f.
d) Removal from site and disposal of rubble, fittings, wiring, materials, general waste, and packaging are not included in the quoted costs. We are not licensed to carry waste. The client is responsible for arranging appropriate waste disposal, or we can assist in identifying a licensed waste carrier if required.

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Extras

a) Any additional work or changes to the agreed-upon scope will need to be discussed and confirmed before we begin.

Pricing

a) The quoted costs assume continuous and unhindered access to the site, arranged in advance with you.
b) The customer agrees to provide and maintain the necessary access to the premises throughout the contracted work to ensure that the original timeline remains valid. Unless otherwise stated, standard working hours are from 08:30 to 17:00, Monday to Friday. If needed to complete the work on time as per the contract, access may also be required outside of these hours, from 07:30 to 21:00.
c) Any additional work outside of the original scope will incur an additional charge of £35.00 per hour, plus the cost of materials.
d) All material costs are subject to VAT at the prevailing rate.
e) All quotes are valid for 30 days from the date of the estimate or quotation.
f) You have a cooling-off period of 14 days from the acceptance of a quote or until the commencement of works, whichever is sooner. If the works are scheduled to start within 14 days, the cooling-off period is reduced accordingly. Cancellations after this period may incur a cancellation fee. Your consumer cancellation rights are detailed in the Consumer Rights Act.

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Risk and Title of Goods

a) The risk for all goods supplied transfers to the client upon delivery.
b) All goods supplied remain the property of Hann Electrical Ltd until all outstanding sums have been paid in full.
c) The client is responsible for ensuring that the property is adequately insured throughout the duration of the installation work.

 

Warranty

a) Hann Electrical Ltd warrants its installation work to be free from defects for 12 months from the invoice date. The warranty is valid only once full payment has been received. This warranty does not cover goods not supplied by Hann Electrical Ltd, physical damage to products, or any alterations or tampering with the original installation by third parties.

Payment

a) Unless otherwise agreed in writing, full payment must be made within 7 days of completion of the specified works to Hann Electrical Ltd.
b) Stage payments may be requested at our discretion.
c) Work may be put on hold if any outstanding invoices remain unpaid.

Dispute Resolution

a) In the event of a dispute, mediation will be the preferred method of resolution.
b) Payment for the full contract amount is due within 7 working days of completion, regardless of any unresolved disputes. Any outstanding balance will incur an interest charge of 8% APR until paid in full. Legal action through debt collection and/or the courts will be taken against any unpaid invoices and any extra charges incurred may be passed on to you.
c) Where sub-contractors are used to complete tasks outside our scope (e.g., electrical work), we do so in good faith. However, any issues that arise will need to be resolved directly with them. We do not guarantee the work of others.
d) In the unlikely event of a complaint, any remedial works will be undertaken by Hann Electrical Ltd or our selected sub-contractors. We do not cover the cost of others completing such tasks.

Photographs

a) We reserve the right to take photographs and videos of completed works for our records and for use in our portfolio unless requested in writing prior to commencement not to.